I have only good things to say about my experience of using Lodestone Property as my agentswhen selling my house
I had previously tried to sell my house through another agent which was a depressing fail and their service was very poor. I wish I had gone to Lodestone in the first place!
Upon my first telephone contact with Lodestone, I knew that this was a very different standard of agent just from their general approach to me. When Charlie came to my house , I was relieved not to be patronised or to receive gushing ingratiating sales talk! Instead, we had a good chat about my expectations, realistic market values etc.
My house went on the market and within 4 days it was sold! During the following months leading up to completion, I was kept thoroughly informed by Lyn who was the Lodestone sales negotiator as to how the legal process was proceeding and when there was a blip nearing exchange, she and Charlie were immediately on the case and were very reassuring.
In conclusion, I would thoroughly recommend Lodestone, as you truly do get a personal, professional, friendly, efficient service, which in my opinion is a cut above the rest and makes the whole stress of selling much more bearable!
Miss V, Vendor, Sept 2019
So many property deals seem to have fallen through recently, we can only be incredibly grateful to you all at Lodestone for making this sale work, and in such a stress free way. Vendor, July 2019
I wanted to thank you for your perseverance and patience ! You have been supportive, practical and understanding of how difficult at times this process has felt You are definitely a calming influence in tricky negotiations Thank you so much. Vendor, Street
I am mightily relieved and pleased that life can literally in all ways move forward. I cannot thank you enough for your professionalism, support and kindnesses shown to me throughout this long and sometimes rocky journey. It was and is very much appreciated. HG, Vendor
Thank you Lyn. We are bursting with excitement. Thank you so much for all you and the team have done, the service is exceptional. We will be recommending you to anybody who we hear that wants an estate agent, we really are blown away. TJP - Buyer - Feb 2018
Lyn: your exceptional dedication, professionalism and perseverance throughout our purchase of PH means we now have the home we always aspired to - a spacious, uplifting property. We are warm, happy and feeling totally at home. Thank you. Mr & Mrs C
Lodestone were thoroughly professional, but added great empathy and human kindness as they helped us sell our house. Generally, estate agents have a slightly disingenuous reputation, but calmly and reasonably, Cathy and Sue’s company really ‘tell it like it is’, which in our case made the selling of our house slightly less stressful than it would have been should we have dealt with other High St agents. All in all, a great experience with Lodestone, thoughtful, intelligent and attentive people who obviously care about their clients and the properties they are helping to buy and sell. Mr & Mrs T, Somerset
Many thanks for all your help. I have to say you have provided a 5 star service to us and to the tenants and gone the extra mile. We really appreciate it very much. Thank you.
Mrs L, Landlady, Castle Cary
Against a sporty timeline, Lodestone provided the most perfect service when I was looking for a place to rent. With unfailing efficiency and professionalism, but notably with a friendly and personal touch, they brokered an excellent package for both for me the tenant, and my landlord. Wind the clock on a few months, and when it came to finding a tenant for my own property, Lodestone again provided an outstanding service, very quickly finding me a safe and reliable tenant. All the credit checks and administration was completed extremely quickly and with zero fuss, allowing my tenant to relocate from overseas with confidence. Suffice to say, I am very pleased with how everything has worked out with all my dealings with Lodestone, both as a tenant and as a landlord. I have no hesitation in giving Lodestone my strongest recommendation.
Mr B, tenant, Kingsdon
Thanks again for all your help over the past few weeks. You were head and shoulders above all other agents both in terms of property knowledge and understanding of what I was after. It made a huge difference to us. Mr M, purchaser, London
What Cathy brings to the process of selling houses is unique. She takes the time to understand the back-story of the house which puts her in a much stronger position to sell it. This means she is able to give any potential buyer the full picture, which goes way beyond photographs and floor plan. JN, West Lydford
We had the pleasure of working with Cathy for the sale of our unusual C18 thatched house. Professional, kind and honest, her dedication was clear. She went above and beyond, always showing our house in the best possible light. Her ability to make potential buyers feel the house was already their home was incredible. Her diplomatic ability to negotiate the optimum outcome for us couldn't have been rivaled. When we complete our current renovation, Cathy will be the first (and only!) agent to value and market the house. EW, Compton Dundon.
Thank you Lodestone for not only selling our house but finding us a fantastic rental too. You really stand out against other agents. The process was smooth, communication was outstanding and there is a genuine care, available approach you give that’s unique and fits what clients are looking for. I’d highly recommend the Lodestone team. Vendor and Tenant
There was a time when we began to wonder whether this day would ever dawn. We can’t speak highly enough of Lodestone. Their professionalism right from the beginning, has excelled. Along with that degree of a business-like approach has been a friendliness. Always reassuring, after we experienced a term with 2 other estate agents, they persevered. We knew from the start that this was going to be a difficult house to sell. The challenges that Lodestone were up against caused them never to falter. It has been a rich experience. Vendor, Wells
You have been nothing short of outstanding for us. We will point anyone we know who needs an agent either for buying, selling or letting in your direction, and your direction only. Well done and thanks again for all of your hard work! Mr L, Landlord
I also want to thank you all. Awesome service - despite the earlier hitch, it’s the most relaxed sale I’ve done in 10 years. Brilliant. SW, vendor - Feb 2018
Thanks for everything Sue. I’ve got the keys and we are looking forward to moving this week. You’ve been so helpful and your lovely energy really helped me to take this next big step on my journey. RL, Tenant
Remarkable that you have come up with our two favourite houses to date, out of all those that we have seen over the past 18 months. Buyer
Lodestone are a complete pleasure to deal with. Their fresh and modern "how can we make it happen" approach to property marketing, sales and letting is proactive, professional, effective and efficient. It is comprehensive, utilises all communication channels, and works for the client and customers. Mrs B, Landlord, Stoney Stratton
When I decided to sell my house, a good friend recommended Cathy. From the first meeting I felt she knew her business inside out. She instills confidence and certainly isn't the clichéd idea of an estate agent. Her marketing ideas are fresh and I really like her attention to detail. Follow up on every viewing is 100% and her judgment is sound. When I move again Cathy is the first person I will turn to. AB, Langport
When selling our house Cathy gave us a personalised and tailored service to suit our needs with dedicated consistent support through the whole process. We received regular progress reports, so we always knew what was going on and from the beginning we were given help on how to present our home in the best way possible. Our viewings were always done by a very professional member of staff who had outstanding local knowledge. Prospective purchasers were carefully selected to maximise the potential for a sale and to weed out time wasters. All said , i think Lodestone property is an enthusiastic, efficient Agency that will deliver an economic and effective solution for your property sale or purchase. MH, Wells
We instructed Lodestone on a personal recommendation and were very impressed. Sue was very easy to contact and always came back very quickly. They were very proactive and we had tenants agreed within 72 hours and moved in 15 days from posting the advert on Rightmove. We received a very professional, personal service and will definitely use Lodestone again in the future. BM, Baltonsborough
It has been a pleasure dealing with Sue and Emma. You have been professional and helpful in guiding us through the process. Highly recommend Lodestone to anyone wanting to find a lovely property to rent! SW, tenant