Privacy Policy

Privacy Policy – Comprehensive Fair Processing Policy

HOW WE HANDLE & USE YOUR INFORMATION

We collect, hold and use some of the personal data you provide to us in order to provide you with the excellent professional service you expect from us.

The information within this document outlines how we do this in all situations where you provide us with your data.

Please read it carefully and ensure that you understand it.

INFORMATION APPLICABLE TO ALL CUSTOMERS

Lodestone Property, Fry’s Halt, Station Road, Bruton, Somerset BA10 0EH

We are a member of the National Association of Estate Agents and The Property Ombudsman Scheme.

Storage of Your Data

In all cases we will hold your personal information securely, either in hard copy on our property files or digitally within our software. We use Expert Agent to assist us process the information we hold.  Your data will only be stored in the EEA.

Mailing List

As a customer or user of our services your details may be added to our mailing list and we may send you information regarding other relevant services we can provided to you. You will be able to unsubscribe to these emails at any time.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Email Mailing List & Marketing Messages

As part of the registration process for our regular e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Retention Period

We will retain the personal information we hold for up to 6 years.

Your Rights

As a customer or user of our services you have the following rights –

  • A right to be informed about our collection and use of personal information;
  • A right of acces to the personal information we hold about you;
  • A right to rectification if any personal information we hold about you is inaccurate or incomplete;
  • A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
  • A right to restrict or prevent the processing of your personal information;
  • A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
  • A right to object to the use of your data for particular purposes.

Applicability

This Policy applies only to your use of services from Lodestone Property.

Complaints

If you have any questions about our policies or have cause for complaint about our use of your personal data, please contact us via email at bruton@lodestoneproperty.co.uk

We will address your concerns and attempt to solve the problem to your satisfaction.  You also have the right to lodge a complaint with the Information Commissioner’s Office.

More information on your rights is available from the Information Commissioner’s Office www.ico.org.uk

WEBSITE USAGE

INSTRUCTING US TO SELL YOUR PROPERTY

INTERESTED IN BUYING A PROPERTY

INSTRUCTING US TO RENT OUT YOUR PROPERTY AND/OR MANAGE ANY TENANCY

INTERESTED IN RENTING A PROPERTY

ENTERING INTO A TENANCY